Warranty and Repair


Samsonite offers a guarantee of up to 10 years on its products!

Upon delivery of the order, documents on the guarantee for the goods in Romanian and Russian will be attached.

Attention! The warranty will be valid and applicable only upon presentation of supporting documents received upon delivery of the order.

The warranty certificate issued for each product sold in accordance with the current legal provisions will also contain information useful for the effective maintenance of the product so that it does not suffer from misuse, except for normal wear and tear.

Product Repair

Repair of products is carried out only on the basis of a request or complaint, which will be addressed to the official Samsonite store, located at the address: Vasile Alexandri Street 113, Chisinau.

Any complaint or request must be accompanied by proof of payment for the product, a fully completed warranty card, and a product whose repair or replacement has been verified by the Samsonite purchaser.
In the absence of confirmation of payment and guarantee, the claim will not be considered justified and will not be considered.
The Samsonite store will be released from any liability if it is determined that the alleged need for repair or replacement of the goods was the fault of the buyer.

Warranty Terms

Samsonite products are rigorously tested to ensure that the travel products you trust meet our exacting standards. Accordingly, if a problem occurs with this Samsonite product ("Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite, at its option, will repair or replace the product in accordance with the terms of the warranty referred to herein. The warranty provided herein applies only to the original purchaser or gift recipient of the Product. The duration of the warranty is indicated on the warranty card inside the Product and/or in the list of Product specifications on our website.

The warranty does not cover electrical and electronic components and connections, cables, adapters and batteries. The warranties described here cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper maintenance, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or mishandling by a shipping company (such as airlines). ); Cosmetic damage such as scratches, bumps, stains, discoloration or other non-functional changes in the appearance of the Product are also excluded.

Although out-of-warranty service or repair of your Product may be performed by any company, Samsonite requires that you only contact a Samsonite authorized service center for warranty repairs. Improper maintenance or repair will void this warranty. Please do not send the product directly to Samsonite as this will only delay the repair. This warranty is global and your product can be repaired at any service center in the world. However, you are responsible for all costs associated with shipping the Product to any such Service Center, including, but not limited to, packaging, shipping, and applicable taxes.

For warranty service at a service center, you will need a properly completed warranty card or original sales receipt. The Service Center will determine if the problem is covered by the Samsonite warranty. If a warranty is in effect, you will be informed whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs necessary to return the repaired or replacement product to you.

INCIDENTAL OR CONSEQUENTIAL DAMAGES ARE EXPRESSLY DISCLAIMED. This warranty does not cover labor and damages associated with work performed by anyone other than a service center. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided here is limited to the value of the product. Manufacturing specifications are subject to change without notice. Product locks are designed to prevent accidental opening only and may not necessarily prevent theft of the product or its contents, break-in or entry by airline or airport personnel, or government agencies. Inspect the product immediately after anyone other than you has interacted with it.

This warranty is intended to give you specific legal rights. In addition to the rights described here, you may have other rights, which vary from country to country, regarding the exclusion or enforcement of implied warranties, incidental and consequential damages, and repair and replacement. Accordingly, the limitations or exclusions specifically contained in this warranty may not apply to you.

ATTENTION: In case of mechanical damage to the goods by the carrier company, airline, etc. all complaints, except for manufacturing defects, are addressed to them.